سياسة الاسترجاع والاستبدال

Return and exchange policy: Hello honey customers, dear customers, it is possible to exchange and return within 3 days only from the date of receiving your order if the customer wishes, and the shipping costs are borne by the customer. The customer has the right to return or exchange within the three days following the date of receiving your product as long as the product has not been used or benefited from, and the customer bears the costs incurred. The customer has the right to exchange if the product arrives damaged or harmed as a result of the shipping process or if the wrong product arrives, provided that the objection is made within the first 3 days from the date of receiving your order. Return and exchange conditions: - All returned or exchanged orders must be in excellent condition, with original stickers and complete packaging. - The return or exchange request must be submitted within 3 days of receiving your order. - The product must not have been used at all and must be in its original condition. - The customer bears the costs of shipping and return, which is 60 riyals, and this policy applies even if the order includes shipping according to any announcement by us. Method of exchange and return: - Contact customer service via WhatsApp or customer service email. - The shipment is sent to the address provided to you through customer service. - The product arrives to us, and we verify that the product is in excellent condition, unused, and with all packaging and stickers. - Your refund will be transferred within 1-14 days according to the customer’s bank policy. - In case of exchange, the difference in amount is paid by you or transferred to you by us, depending on the price difference of the exchanged products. Order cancellation conditions: - The amount is refunded within 1-14 days according to the customer’s bank policy. - If the order has been executed and a shipping bill has been issued, the order is canceled, and the amount is refunded after deducting 48 riyals for delivery and shipping fees, and this policy applies even if the order includes shipping according to any announcement by us. - If there is a delay in delivering the order, the customer has the right to cancel the order and receive a full refund if more than 14 days have passed, according to laws and regulations. - If the customer has a pre-paid order that has not been received for any reason and they did not contact us within 30 days of the order date in the store, then the customer has no right to claim anything from the store. - The store has the right to cancel the order and refund the full amount paid by the customer if the product is unavailable or if there is a technical issue. Warranties: - Honey warranty has two platinum guarantees: - If it is proven that the honey is not original or the taste or color has changed, your money will be refunded. - A 50,000 riyal guarantee if it is proven that it is not original. - Al Azm mixture guarantee: - Elite guarantee: Use it for two weeks, and if you do not see results from the mixture, your money will be refunded. - Your money will be refunded if it is proven that the ingredients of the mixture are not natural. - Usage method, which is a basic condition for the Elite guarantee: - One spoon in the morning on an empty stomach. - One spoon in the evening before bed. - The mixture must be mixed for two minutes before each use. - The duration of use for each bottle is one week, twice a day. - The condition is to use two bottles for two weeks to achieve the best results. - Guarantees are only based on laboratory testing. - All our honey has been laboratory tested and proven to be 100% natural and pure.